WAAEH and local service providers get up to speed with improvement science

Last week, staff from the Western Australia Alliance to end Homelessness and local leaders in the homelessness sector participated in a training session on improvement science with the Institute for Healthcare Improvement (IHI).

Improvement science uses structured, data-driven methods to improve complex systems (like housing and homelessness), by testing and implementing changes that lead to better outcomes. It focuses on understanding variation, the psychology of change, system design and rapid-cycle testing (Plan-Do-Study-Act cycles).

Michala Mcmahon, National AtoZ General Manager for the Australian Alliance to End Homelessness said she was genuinely inspired by the event.

“It offered practical, easy-to-use approaches that will help turn big ideas into meaningful, on-the-ground change in the work we do and within communities,” she said,

“I think everyone (including me) walked away with plenty of food for thought, as well as simple tools and methods they can confidently apply in own work”.

The session was led by Hannah Neven Gorr, Faculty Expert at IHI, who specialises in mentoring health and community services teams to deliver evidence-based improvements in care quality and safety for people experiencing homelessness.

Throughout the intensive two-day training session, participants were engaged with hands-on activities, peer learning, and practical tools that can be used immediately within our AtoZ communities.

07/04/2026 Advance to ZeroNewsNews and EventsTrainingWAAEH